Make sure you’ve identified users in your application before using this feature.
Overview
The Users & Accounts feature provides a comprehensive view of user behavior and account-level insights in your application. Access it from the Users page in your Decipher dashboard.Users & Accounts overview
You’ll see two tabs at the top of the page:Users tab
Shows individual people with roll‑up activity. Columns include:| Column | Description |
|---|---|
| User’s email address (primary identifier) | |
| Account | Associated account/organization name |
| Last Active | When the user was last seen |
| Clicks | Total clicks recorded |
| Sessions | Total sessions captured |
| Severe Issues | Count of critical issues encountered |
| Country | User’s geographic location |
| AI Summary | AI description of user behavior patterns |
Accounts tab
Shows organizations or accounts with aggregated metrics:| Column | Description |
|---|---|
| Account Name | Organization or account identifier |
| Total Users | Number of users in the account |
| Clicks | Combined clicks across account users |
| Sessions | Total sessions for the account |
| Severe Issues | Aggregate severe issues count |
| Last Active | Most recent activity time in the account |
- Search functionality with debounced input
- Infinite scroll loading (20 items per page)
- Column sorting (ascending/descending)
Filtering Options
| Filter | Where | Description |
|---|---|---|
| Timeframe | Users & Accounts | Last 24 hours, 7 days, or 30 days |
| Range: Clicks | Users & Accounts | Filter by min/max clicks |
| Range: Sessions | Users & Accounts | Filter by min/max sessions |
| Range: Severe Issues | Users & Accounts | Filter by min/max severe issues |
| Account | Users only | Limit users to a single account |
| Smart Events | Users only | Filter by AI‑detected behaviors with greater/less than thresholds |
User detail page
Click any user to open/user/[email]:
Profile header
Profile header
- Email and basic metadata
- First seen (relative timestamp)
Session Replays tab
Session Replays tab
- All session replays for this user (already filtered)
- Timestamps, durations, and AI‑generated summaries
Issues tab
Issues tab
- Issues encountered by this user
- Click into an issue to watch the related session
Additional modules
Additional modules
- Top Pages: most‑visited pages (30‑day window) with hierarchical grouping and visit %
- Customer Deep Research (AI): ask natural‑language questions about this user’s behavior across sessions
Account detail page
Click any account to open/account/[name]:
Session Replays tab
Session Replays tab
- Replays scoped to this account
- Same replay tooling as the main replays page
Issues tab
Issues tab
- Issues scoped to this account
Additional modules
Additional modules
- Top Pages (Account): top pages used by users in the account, with unique users and visit %
- Account Deep Research (AI): ask questions about the account’s behavior across its users