Make sure you’ve identified users in your application before using this feature.

​
Overview

The Users & Accounts feature provides a comprehensive view of user behavior and account-level insights in your application. Access it from the Users page in your Decipher dashboard.

​
Users & Accounts overview

You’ll see two tabs at the top of the page:

​
Users tab

Shows individual people with roll‑up activity. Columns include:
ColumnDescription
EmailUser’s email address (primary identifier)
AccountAssociated account/organization name
Last ActiveWhen the user was last seen
ClicksTotal clicks recorded
SessionsTotal sessions captured
Severe IssuesCount of critical issues encountered
CountryUser’s geographic location
AI SummaryAI description of user behavior patterns

​
Accounts tab

Shows organizations or accounts with aggregated metrics:
ColumnDescription
Account NameOrganization or account identifier
Total UsersNumber of users in the account
ClicksCombined clicks across account users
SessionsTotal sessions for the account
Severe IssuesAggregate severe issues count
Last ActiveMost recent activity time in the account
Both tabs support:
  • Search functionality with debounced input
  • Infinite scroll loading (20 items per page)
  • Column sorting (ascending/descending)

​
Filtering Options

FilterWhereDescription
TimeframeUsers & AccountsLast 24 hours, 7 days, or 30 days
Range: ClicksUsers & AccountsFilter by min/max clicks
Range: SessionsUsers & AccountsFilter by min/max sessions
Range: Severe IssuesUsers & AccountsFilter by min/max severe issues
AccountUsers onlyLimit users to a single account
Smart EventsUsers onlyFilter by AI‑detected behaviors with greater/less than thresholds
Sorting is available on all table columns (ascending/descending).

​
User detail page

Click any user to open /user/[email]:

Session Replays tab

​
Account detail page

Click any account to open /account/[name]:

Session Replays tab