​
What are Groups?

Groups let you define high-level buckets of issues you care about (for example, “Payment failures” or “Login not loading”). Once created, Decipher will automatically find matching sessions and keep these groups up to date.
  • Why use groups:
    • Persistent monitoring: Keep a continuous watch on a category of problems.
    • Shareable context: Give your team one place to track a problem area and its impact.
    • Actionable views: Filter alerts, funnels, and metrics around a specific theme.

​
How to create a Group

  1. Go to All Issues → Groups → New Group
  2. Fill in the form:
    • Group name: A clear title (e.g., “Payment failures after Pay Now click”)
    • Error type: Choose the type that best fits: Error, Loading Issue, or Rage Click
    • URL matching: Track all URLs or limit to specific paths (e.g., /checkout)
    • Issue matching method:
      • Contains: simple substring match in error text (only for Error type)
      • AI-powered: semantic matching using your description
    • Issue description: Plain-English description of what should match
  3. Click Create Group
Start broad, then narrow URL filters or wording if you see unrelated matches. Use Contains when you know the exact error phrase; use AI-powered for conceptual matching.
Use when the problem can be described in natural language. Decipher will semantically match your description to sessions.
Works best with specific, verifiable details (page, action, UI pattern, message).

​
Testing groups before creating

Use Test Group to preview how your definition performs before saving.
  • What happens when you test:
    • We find similar collections for your org based on your inputs
    • Up to the first 100 are analyzed for matches
    • You’ll see results in three buckets:
      • Matched
      • Rejected
      • To be analyzed (includes skipped beyond the first 100)
If results look off, tweak the description, URL filters, or matching method and test again.
During testing, only the first 100 similar collections are analyzed; the rest are shown as Skipped so you can quickly iterate on your definition.

​
What makes a good prompt (AI-powered)

Write a short, specific description that an AI could verify against a session.
  • “Users click Pay now and see ‘Payment failed’ message”
  • “Loading spinner never disappears after login submit”
  • Feature or page (e.g., “Bank Accounts page”)
  • UI pattern (e.g., “modal error”, “banner warning”)
  • “Stuff breaks”
  • “Seems slow sometimes”

Good example 1

“User clicks Pay now and sees a error modal with an error code that prevents from paymenting.”

Good example 2

“Login page fails to load and shows a full-page error ‘client side exception’ instead of the form.”

Good example 3

“User has an issue with the delete button with no response from the UI.”
Once saved, Decipher continuously matches new sessions to your group so your team can monitor, triage, and share progress from one place.

​
Alerts for Groups

Get notified when a group you care about has activity.
1

Create a new alert

Go to Alerts and click Create alert. Give it a clear name (e.g., “Payment failures – daily summary”).
2

Add a Group condition

Click Add Condition → choose Group → select the group you want to monitor.
3

Choose where to notify

At the bottom, select via email, via Slack, or both. Add email recipients and/or pick Slack channel(s).
4

Set summary frequency

Pick how often you want email summaries (e.g., Daily). Frequency is enabled once at least one email is added.
5

Save the alert

Click Save Alert. You can edit or disable it any time from the Alerts page.
Email summary frequency appears after you add at least one email recipient.