> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getdecipher.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Users & Accounts

> Analyze user behavior and account-level insights with comprehensive filtering and AI-powered summaries.

> Make sure you've [identified users](/pages/advanced/users) in your application before using this feature.

## Overview

The Users & Accounts feature provides a comprehensive view of user behavior and account-level insights in your application. Access it from the [Users page](https://app.getdecipher.com/users) in your Decipher dashboard.

## Users & Accounts overview

You’ll see two tabs at the top of the page:

### Users tab

Shows individual people with roll‑up activity. Columns include:

| Column        | Description                               |
| ------------- | ----------------------------------------- |
| Email         | User’s email address (primary identifier) |
| Account       | Associated account/organization name      |
| Last Active   | When the user was last seen               |
| Clicks        | Total clicks recorded                     |
| Sessions      | Total sessions captured                   |
| Severe Issues | Count of critical issues encountered      |
| Country       | User’s geographic location                |
| AI Summary    | AI description of user behavior patterns  |

### Accounts tab

Shows organizations or accounts with aggregated metrics:

| Column        | Description                              |
| ------------- | ---------------------------------------- |
| Account Name  | Organization or account identifier       |
| Total Users   | Number of users in the account           |
| Clicks        | Combined clicks across account users     |
| Sessions      | Total sessions for the account           |
| Severe Issues | Aggregate severe issues count            |
| Last Active   | Most recent activity time in the account |

Both tabs support:

* **Search functionality** with debounced input
* **Infinite scroll loading** (20 items per page)
* **Column sorting** (ascending/descending)

## Filtering Options

| Filter               | Where            | Description                                                       |
| -------------------- | ---------------- | ----------------------------------------------------------------- |
| Timeframe            | Users & Accounts | Last 24 hours, 7 days, or 30 days                                 |
| Range: Clicks        | Users & Accounts | Filter by min/max clicks                                          |
| Range: Sessions      | Users & Accounts | Filter by min/max sessions                                        |
| Range: Severe Issues | Users & Accounts | Filter by min/max severe issues                                   |
| Account              | Users only       | Limit users to a single account                                   |
| Smart Events         | Users only       | Filter by AI‑detected behaviors with greater/less than thresholds |

Sorting is available on all table columns (ascending/descending).

## User detail page

Click any user to open `/user/[email]`:

<AccordionGroup>
  <Accordion title="Profile header">
    * Email and basic metadata
    * First seen (relative timestamp)
  </Accordion>

  <Accordion title="Session Replays tab" defaultOpen="true">
    * All session replays for this user (already filtered)
    * Timestamps, durations, and AI‑generated summaries
  </Accordion>

  <Accordion title="Issues tab">
    * Issues encountered by this user
    * Click into an issue to watch the related session
  </Accordion>

  <Accordion title="Additional modules">
    * Top Pages: most‑visited pages (30‑day window) with hierarchical grouping and visit %
    * Customer Deep Research (AI): ask natural‑language questions about this user’s behavior across sessions
  </Accordion>
</AccordionGroup>

## Account detail page

Click any account to open `/account/[name]`:

<AccordionGroup>
  <Accordion title="Session Replays tab" defaultOpen="true">
    * Replays scoped to this account
    * Same replay tooling as the main replays page
  </Accordion>

  <Accordion title="Issues tab">
    * Issues scoped to this account
  </Accordion>

  <Accordion title="Additional modules">
    * Top Pages (Account): top pages used by users in the account, with unique users and visit %
    * Account Deep Research (AI): ask questions about the account’s behavior across its users
  </Accordion>
</AccordionGroup>